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Frequently Asked Questions

 

What is your shipping Policy?

I ship from my studio in the south of Denmark. For most purchases I simply send with normal mail, to keep costs at a minimum, but you can at any time upgrade your shipping to registered mail (with tracking) or to courier mail (tracking and quick delivery). Normally the mail takes round the 10 working days to reach the US, Australia and other exotic destinations, whereas within Europe you should count on 5 working days for your purchase to arrive. Costs are from 10 USD for up to 3 prints and over that you should count on 20 USD.

With courier mail it takes 2 - 3 working days, costs for courier mail depends of course on destination, but at most 50 USD and more likely 30 USD. Denmark is a bit silly expensive for courier, as there is very little competition, I really apologise for that!

What is your Policy on Returns/Exchanges/Refunds? 

If you for some reason want to exchange or return your purchase you can do so up to 14 days after receiving it. Please note that no specific reason has to be given, you can simply change your mind, I will refund the entire cost in cases of the print arriving damaged, and the cost of the print, for other returns. I do ask you to ship the print back to me safely and in the condition it was received.

How is the artwork packaged?

All artwork arrives carefully wrapped, I roll most prints and collages up in a mailing tube with tissue paper and a plastic sleeve. I have many years experience of packaging and mailing prints and you can visit my shops on etsy and artfinder to read reviews.  I can also add a personal hand written message of your choosing if you are going to gift the print- just mail me your message and I write it in a handprinted card. If you would like the print gift wrapped or sent to another address just let me know.

How can I keep up with your new work?

You can follow me on Facebook or Instagram , just go to the front page and click on the icon, or subscribe to my mailing list (which I guard fierecely) on my contact page and you receive news of new prints. I don't mail a whole lot, so please don't worry that I will fill your inbox.

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

Returns and Exchanges up to 14 days after order arrival, no reason given. Refund for damaged artwork upon receipt of the returned artwork. Artist refunds print cost and shipping cost, buyer meets return cost.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

I use first class materials and only printmaking paper from known paper making houses. FAvorites are Hahnemuehle, Fabriano and Zerkall. Inks are all lightfast and of best quality. Etching inks from Charbonnel. Linocut blockprinting inks from Daler-Rowney (waterbased) and Cranfield (oilbased)

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